Frequently Asked Questions
- On-Line Ordering
- Travel Expenses
- Photo Prints/Merchandise
- Photo Cost
- Shipping
- What's a Royalty Free Digital File?
Questions related to On-Line Ordering
- Why am I not able to add pitures to my shopping cart?
The most likely cause for not being able to add photos to your shopping cart is the lack cookie support for your web-browser. If you have disabled cookies on your web-browser, you will need to enable them in order to be able to purchase pictures from our web-site.
Our ordering system also utilizes pop-up windows to allow you to add pictures to your shopping cart. You will need to enable pop-up windows in order to be able to purchase pictures individually from our web-site.
- Why am I not able to complete the checkout process?
Some internet security programs such as Norton Internet Security prevent our checkout software from working properly. If you experience checkout problems, disabling your internet security program(s) might fix the problem that you are having.
- How can I see a larger version of the pictures?
As you are browsing through the pictures, you can see a larger version of each picture by clicking on the thumbnail version of the picture. A pop-up window will appear with the larger version of the picture and will give you the ability to add photography prints and merchandise to your shopping cart. If you have installed a pop-up blocker on your computer, you may need to disable it in order to view larger versions of each picture.
Questions related to Travel Expenses
- How far will you travel?
Our typical No Cost, No Contract, No Obligation terms limit us to a one hour and forty-five minute travel radius. For weddings we prefer to stay in the area of the wedding overnight if we will be attending the rehearsal. You will be responsible for providing us one night of hotel lodging. For other types of pictures that will be taken on location, outside of our service radius, reasonable travel expenses will be agreed upon on a case-by-case basis.
Questions related to Photo Prints/Merchandise
- What is a Royalty Free Digital File?
A Royalty Free Digital File is a digital copy of a photo that you are authorized to reproduce as much as you like.
Questions related to Shipping
- How long will it take for my order to arrive?
Please allow us up to 4 days to create your order and between 3 to 7 days for it to be delivered by the shipping carrier to locations that are within the United States.
- Do you offer international shipping?
We currently are able to ship orders to the following locations outside of the United States:
- Aruba
- Australia
- Austria
- Bahamas
- Barbados
- Belgium
- Colombia
- Costa Rica
- Czech Republic
- Denmark
- Dominican Republic
- Finland
- France (includes Corsica and Monaco)
- Germany
- Great Britain & Northern Ireland (includes England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark and the Isle of Man)
- Guyana
- Hong Kong
- Hungary
- Iceland
- India
- Ireland
- Jamaica
- Japan
- Korea, Republic of
- Liechtenstein
- Luxembourg
- Malaysia
- Netherlands
- New Zealand (includes Cook Islands and Niue)
- Norway
- Philippines
- Poland
- Portugal (includes Azores and Madeira Islands)
- Saint Lucia
- Singapore
- South Africa
- Spain (includes Canary Islands)
- Sweden
- Switzerland
- Taiwan
- Thailand
- Trinidad & Tobago
- Turks & Caicos Islands
- Vietnam
Please allow 4 to 12 days for the delivery of your order to locations that are outside of the United States.
